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Go to the shopFrequently Asked Questions (FAQ)
What is Total Fitness Solutions?
Total Fitness Solutions is your go-to online store for high-quality fitness equipment. We offer a wide range of products, including kettlebells, dumbbells, smith machines, rowing machines, treadmills, ellipticals, yoga products, pilates equipment, and sports goods.
Do you have a physical store?
No, we are an online-only store, which allows us to keep our prices competitive and offer a wider selection of fitness equipment.
How can I contact customer support?
You can reach us via email at support@thetotalfitness.com or through our contact form on the website. Our customer service team is available Monday through Friday from 9 AM to 5 PM EST.
Where do you ship from?
We partner with multiple suppliers to ensure fast and efficient delivery. Orders may ship from various locations depending on product availability.
How long does shipping take?
Shipping times vary based on your location and the product ordered. On average:
Standard shipping: 7-14 business days
Expedited shipping: 3-7 business days (if available)
Delivery times may be affected by external factors such as holidays or carrier delays.
Standard shipping: 7-14 business days
Expedited shipping: 3-7 business days (if available)
Delivery times may be affected by external factors such as holidays or carrier delays.
How much does shipping cost?
Shipping costs are calculated at checkout based on the product weight and destination. We offer free shipping on select products and orders over a certain amount—check our website for current promotions.
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused, in their original packaging, and in resalable condition. Some products may be non-returnable due to hygiene or customization—please check the product description before purchasing.
How do I initiate a return?
To start a return, contact us at lou@thetotalfitness.com with your order number and reason for return. We’ll provide instructions on how to send back the item.
Do you offer refunds?
Yes, refunds are issued once the returned item is received and inspected. Refunds are processed within 5-7 business days and will be credited to the original payment method.
Who covers return shipping costs?
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Are your products high quality?
Yes! We carefully select our suppliers to ensure that all fitness equipment meets industry standards for durability, safety, and performance.
Do you offer warranties on products?
Many of our products come with manufacturer warranties. Warranty details are listed on individual product pages. If you have any concerns, feel free to reach out to us.
How do I choose the right equipment for my needs?
If you need guidance, our team is happy to help! Contact us with details about your fitness goals, space, and budget, and we’ll recommend the best options.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security protocols to ensure your payment details remain safe.
Do you offer bulk discounts?
Yes! If you’re looking to purchase in bulk for a gym, studio, or other fitness facility, contact us at lou@thetotalfitness.com for special pricing.
